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Support
Packages
 

Low Annual Fees

Telephone Helpline
Email Helpline
Fax Helpline

Remote Server Support

Remote Desktop Support

On-site Support

Network Administration

DNS & Web Hosting Administration

Eliminate need for in-house technical staff

Customer references available

Our basic 'Startup' package, for an annual fee, provides customers with technical support via telephone, email or fax, and attractive rates for on site or remote support. This type of support is also ideal for those businesses who have a member of staff providing IT support as a secondary role to their main task within the company. These staff can often feel isolated and lost when confronted with new IT problems and no one to turn to. For them often a call to our support line is all that is required to sort out the problem. And when your in-house support staff are on holiday or sick, you have the comfort of being able to call on us if needed.

Many small businesses have no in-house IT support at all and staff are left to struggle on relying on knowledge built up on their PCs at home or worse just not knowing what is going on. Compared with the costs of the time spent by staff on IT issues, the  time lost from their primary role, and of course the cost of repairing the frequent 'problems' caused, the 'Silver' support package proves a real cost benefit.
The 'Silver' package provides all the benefits of the 'Startup' package above, but in addition provides all your network administration - managing security, user accounts, email, updating and patching, remote access etc. Remote access allows us to do all these things and help out on user desktop issues without requiring a site visit, to the customer this results in quicker responses and lower bills.

Notes:

1. Labour only.
2. Applies to domains registered through Busted Networks with records hosted on Busted Networks name servers.